Warranties & Policies

Shipping

All items must be shipped to the individual and their address that is listed with that credit card issuer for the first order. Consideration will be made for repeat customers. As an added precaution to the package, any and all orders over $75.00 will have a signature required from either UPS or FEDEX

Packages of purchased items being shipped whether inside or outside the State of Michigan will be subject to 6% sales tax. If the purchaser has a resale license for the State of Michigan to Sell parts, a resale certificate must be on file before the order is placed and tax cannot be removed once the order is placed. Customer are responsible for returning shipping of any turbocharger “cores” if such an item is required.

There are no guarantees of any shipping times for ANY type of delivery method and no refunds will be given on shipping charges.

Any freight charges incurred by Troy Tactical Defense L.L.C. while attempting to deliver merchandise which is refused will be billed to the customer. ALL cancelled orders are subject to a 25% restocking fee.

 

Credit Card Purchases

TTD will assume that all transactions that are issued on the credit card given for the purchase of its products has been authorized by the issuer and will be accepted accordingly. If the issuer is unaware of such purchase, it is the responsibility of the registered card holder to contact their credit card company to take appropriate action to resolve unauthorized transactions.

First time customers must fill out a “New Customer Credit Card Authorization Form” at the time of their first purchase. A CVV2 code will be required for all credit card transactions. All customers must provide a working number that is accessible 24 hours / 7 days per week in the event of any exceptions to the shipment of merchandise. WE WILL NOT ACCEPT THE DISCOVER CARD UNDER ANY CIRCUMSTANCES DUE TO THEIR FRAUDULENT INEFFICIENCIES.WE WILL ENSURE A REFUND IS ISSUED AND ALLOW FOR OTHER PAYMENT GATEWAYS TO PROCESS YOUR ORDER.

 

C.O.D. Orders Are Not Accepted

No C.O.D. orders are accepted. All payments must be paid in full and on record before an order can ship. If using Certified Funds (i.e. Cashier’s Check or Money Order), funds must be cleared before shipment of merchandise can be made. Refused Truck Shipment & Cancelled orders

Backorders & “Just-In-Time” Inventory.

It is TTD’s intent to fulfill its orders as quickly as possible after the order is placed. For online orders, billing will occur after the order is placed. The credit card on file will be charged once examination of the order and verification of shipment has been created.

Pricing

All prices and product availability (including shipping carriers and pricing) are subject to change without prior notice

 

Damage in Transit

The carrier is responsible for all items damaged in transit. Please contact TTD via e-mail for damage claim information. In the meantime, please keep ALL packaging materials and take quality photos of the package as you received. The customer will be asked to hold the damaged product for up to 14 days. DO NOT RETURN THE PACKAGE TO TROY TACTICAL DEFENSE UNLESS INSTRUCTED TO DO SO BY TTD STAFF. If the customer interferes with assisting TTD in filing a claim with the shipping company by retaining packing material outside of the container and allows the shipping company to inspect the damaged goods, there may be no way to assist the customer.

Return Policy

Please contact Troy Tactical Defense L.L.C.(“TTD”) via e-mail for an RMA number before sending any package back to Troy Tactical Defense. Damaged or missing items must be reported within 24 hours of receipt. Please enclose a copy of the RMA Authorization Form and a copy of the original invoice. TTD will accept the return provided it is in unused and in resell-able condition and returned within 25 days of original invoice. Returned goods are subject to a 25% restocking fee. Do not return merchandise to Troy Tactical Defense via C.O.D. or Postage Due. If Troy Tactical Defense is in error in shipping, TTD will promptly correct the problem. Refunds will not be authorized on items that have been altered in any way